M&A Masters: The Kidnap Test, Customer Concentration, and SOPs with Mark Hartmann

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M&A Masters Podcast

Hosted by Patrick Stroth

Is your business worth what you think it is—or are you unknowingly destroying the multiple? What if the difference between a good exit and a great one came down to a few specific, fixable things you’ve been overlooking for years?

In this episode, Mark Hartmann, founder of Hartmann Rhodes M&A Advisors and author of Sweat Equity Payday, joins Patrick Stroth to walk through the practical, step-by-step framework he uses to help lower middle market business owners get their businesses truly ready to sell—and exit on their own terms.

In this episode you’ll discover…

  • Why every business owner will exit—the only question is whether it’s vertical or horizontal, and on your terms or someone else’s
  • The “kidnap test”: a deceptively simple question that instantly reveals whether your business can survive without you
  • How owner dependency, customer concentration, and vendor risk silently destroy your deal multiple
  • Why SOPs are a buyer’s best friend—and how you can put them in place faster than you think
  • The Value Builder System: how flipping from the seller’s seat to the buyer’s seat changes everything
  • Price vs. terms—and why most sellers are asking the wrong question
  • What’s driving M&A activity in 2026: delayed retirements, PE roll-ups, and why the white-van home services industry is the hottest acquisition target nobody saw coming

Mentioned in this episode:

M&A Masters, with Patrick Stroth

Listener Note: Older episodes may reference Rubicon M&A Insurance Services, the previous name of Patrick’s agency prior to joining Liberty. 

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